Originally Recorded April 2, 2024.

MILE HIGH DISTRICT MONTHLY EDUCATION SERIES

Cultivating Loyalty Through Exceptional Patient Experiences

Excellent outcomes start with creating exceptional patient experiences.  Transform your connections with your patients to create long term loyalty and successful outcomes by implementing the 4 Habits model in your practice as you connect, commit, collaborate and complete within every patient interaction.

Speaker:Charlene Challenger-Smith PT, SCS, ATC

Charlene Challenger-Smith is passionate about creating a positive impact in the therapy profession through excellence in clinical care and leadership. In her 20 years in practice in the rehab profession, she is recognized as a results-driven, collaborative, and influential leader working in a variety of rehabilitation settings. In each unique setting and structure, Char’s leadership has been integral in the growth of successful teams while implementing processes aimed at achieving compliance and efficiencies to optimize systems and drive clinical excellence. Through the years, she has implemented residency programs, developed clinical mentoring framework, and created professional development initiatives to drive retention and foster staff and leader development while promoting positive engagements with patients. Char holds a Masters in Physical therapy and a BS in Human Biology from Marquette University. She is a board-certified clinical specialist in sports physical therapy and a certified Athletic Trainer. In her free-time she enjoys running, biking, and spending time outdoors with her husband Jesse and their dog, Citra, in Denver, CO.

CEUs:1.0 

Course Objectives

At the conclusion of the course the participant will:

1. Identify how your individual and/or organizational Why Statement and Values contribute to an exceptional patient experience.
2. Identify and utilize the Four Habits Approach to improve patient outcomes and alliance
3. Implement a self-reflection tool to recognize areas of opportunity for improvement

Course Outline

1. Welcome & Introduction
2. Overview of 'Why Statement' and Values
3. Connect Commit, Collaborate, Complete
4. 4 Habits Approach to new patient visits
5. Interactive discussion

Instructional Methods

Lecture, quizzing, discussion, Q & A.

Course Schedule

Target Audience: PTs, PTAs, SPTs

Instructional level:Beginner

Requirements for Successful Completion: Register with APTACO, complete 1 hour course, complete survey and pass post-quiz.

Prerequisites or Recommended Preparation:none

Registration Fee:
APTACO Members - $0
Non Members - $10 

Cancellation Policy: Registration is non-refundable

If you did not register to watch this webinar live, please CLICK HERE to register to view the recorded webinar. If you did register to view this webinar live, please make sure you are logged in (top right corner) and you should already have access to the recording, survey and CEU quiz. 

If you have any questions, please email us at info@coloradophysicaltherapists.org. 

YOU MUST LOG IN BEFORE YOU WILL HAVE ACCESS TO THE SURVEY & QUIZ BELOW.

LOGIN IN THE TOP RIGHT CORNER. 

(You must submit the survey before the quiz will unlock)